Refund policy
1. Return Window
You may request a return within 20 days of the delivery date shown on your tracking confirmation. Return requests submitted after 20 days will not be accepted.
2. Condition Required for Return
To qualify for a return and refund, the item must be:
- Unused and in the same condition you received it
- Free of damage (no cracks, scratches, water damage, burn marks, or missing/broken parts)
- In its original packaging, with all accessories, attachments, and included parts
Items that are damaged, used, or show signs of wear at the time of return are not eligible for a refund or exchange under this policy. We recommend inspecting your item and testing it briefly and carefully before extended use.
3. Non-Returnable Situations
- Items returned after the 20-day window
- Items that are damaged, used, or missing original parts/packaging
- Items purchased from a third-party retailer (not directly through sudspinner.com)
4. Items That Arrive Damaged or Defective
The condition requirements above apply to change-of-mind and standard returns. If your item arrives damaged in transit or defective through no fault of your own, that's handled separately — contact us within 48 hours of delivery with your order number and photos, and we'll arrange a replacement or refund at no cost to you.
5. How to Start a Return
- Email info@sudspinner.com with your order number and reason for return
- We'll confirm eligibility and provide return instructions
- Ship the item back in its original packaging within 7 days of receiving return approval