SudSpinner Return & Refund Policy
Last Updated: August 4, 2026
We want you to love your Electric Spin Cleaning Brush. If it's not right for you, we accept returns under the terms below.
1. Return Window
You may request a return within 20 days of the delivery date shown on your tracking confirmation. Return requests submitted after 20 days will not be accepted.
2. Condition Required for Return
To qualify for a return and refund, the item must be:
- Unused and in the same condition you received it
- Free of damage (no cracks, scratches, water damage, burn marks, or missing/broken parts)
- In its original packaging, with all accessories, attachments, and included parts
Items that are damaged, used, or show signs of wear at the time of return are not eligible for a refund or exchange under this policy. We recommend inspecting your item and testing it briefly and carefully before extended use.
3. Non-Returnable Situations
- Items returned after the 20-day window
- Items that are damaged, used, or missing original parts/packaging
- Items purchased from a third-party retailer (not directly through sudspinner.com)
4. Items That Arrive Damaged or Defective
The condition requirements above apply to change-of-mind and standard returns. If your item arrives damaged in transit or defective through no fault of your own, that is handled separately from this policy — contact us within 48 hours of delivery at info@sudspinner.com with your order number and photos of the issue, and we will arrange a replacement or refund at no cost to you.
5. How to Start a Return
- Email info@sudspinner.com with your order number and reason for return
- We'll confirm eligibility and provide return instructions
- Ship the item back in its original packaging within 7 days of receiving return approval
6. Return Shipping
Unless the item arrived damaged or defective (see Section 4), the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for items lost in transit back to us.
7. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable.
8. Exchanges
If you'd like a different item instead of a refund, contact us at info@sudspinner.com and we'll do our best to accommodate an exchange, subject to the same condition requirements above.
9. Order Cancellations
If you need to cancel an order, contact us as soon as possible at info@sudspinner.com. We cannot guarantee cancellation once an order has been submitted for fulfillment.
10. Contact Us
SudSpinner
Email: info@sudspinner.com
Website: sudspinner.com